At General Bazar, we strive to ensure a smooth shopping experience for our customers. If you are not completely satisfied with your purchase, our return and exchange policy is here to help.

Eligibility for Returns & Exchanges

• Items can be returned or exchanged within 7 days of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Customized or personalized items cannot be returned or exchanged.
• Items purchased on sale or discount are not eligible for returns.

Return Process

1. Initiate a Return: Contact our support team at [customer support email] or call us at [customer support number] within 7 days of receiving your order.
2. Provide Details: Share your order ID, product details, and reason for return.
3. Approval & Pickup: Once approved, we will arrange a return pickup. In case a pickup is not available, the customer must ship the item back.
4. Inspection & Refund: After receiving the returned product, we will inspect it. Refunds will be processed within 7-10 business days to the original payment method.

Exchange Policy

• Exchanges are applicable for size and defective product issues.
• If an exchange is not available, a refund or store credit will be provided.

Non-Returnable Items

• Innerwear, socks, masks, and hygiene-related products.
• Used or damaged items due to customer handling.

Refund Processing

• Prepaid Orders: Refund will be credited to the original payment method.
• Cash on Delivery (COD) Orders: Refund will be provided as store credit or transferred to your bank account after verification.

Cancellation Policy

• Orders can be canceled within 24 hours of placement. Once dispatched, cancellation is not allowed.